Getting a clear understanding of the process can help you optimize your campaigns to ensure these leads come out the end of the funnel as customers. However, it would be important to note that each business have its unique processes and sales situations. Their actual lead generation funnel may differ slightly from what is presented here, but for general intents and purposes the following describes the basic and most common stages involved in the sales funnel.
Trials / demos: Trials and demos are a great idea if you can easily take a portion of your finished product and provide it for free. Doing this will allow your leads to experience your product with very little commitment on their part. The downside of using trials or demos, is that since they are not stand-alone content, they can be perceived as incomplete offerings.
Understanding the process and stages behind a lead generation funnel is critical for marketers to successfully move names and contacts gathered through their marketing efforts and turning them into customers. The following attempts to give you valuable insights in understanding the lead generation process as well as overviews on tips and best practices to make this lead generation funnel work for your brand and your business.
A task management tool allows you to create and assign new tasks while you’re in the leads, opportunity, and accounts sections of the CRM. You can document task details and schedule the tasks to be completed by specific dates. You can also view tasks in list mode and on a Kanban board that lays out the status of all your tasks. These tools help you visually see where you are and what you need to do to move prospects through the sales funnel.
Reviews are the second golden ticket for middle of the funnel digital marketing—92% of online consumers read them, and 88% of them trust online reviews as much as personal recommendations. Here’s one probable explanation why: Consumers don’t trust advertising and marketing anymore, if they ever really did. Now, it’s no longer shut-your-eyes-and-hope-for-a-good-refund-policy—people can effectively shop based on others’ experiences (which is one reason customer service is so important).
Let’s say, for example, that you’re trying to sell someone a coaching program that costs $1000. A lead comes to your blog, likes a post, and signs up for your mailing list. If your first email is a sales pitch for your coaching program, how many people will buy it? A small percentage, to be sure, especially if your blog posts are directly related to coaching program. However, by adding a few more steps, you can more easily encourage a sale. Your sales funnel might instead look like this:
At this stage, your prospect is evaluating you, your company, and your products and services. They are taking a closer look at what you have to offer than they were in the discovery phase. They are also looking at other options to see how you compare to them. At this point, you have probably sent them an initial quote or proposal and are answering any detailed questions they have.
After you’ve met or spoken to the lead, and if they’re committed to buy, you’ll have to quantify the value of the opportunity. This is where the sales pipeline in CRM helps; you can track each opportunity with maximum visibility. Visual sales pipeline provides an overview of your deals by stage, allowing you to see how leads are moving down the sales funnel. It also gives sales reps a quick estimate of their targets, and urges them to close more leads in the funnel.
Advocacy: Turning your customers into advocates is the ultimate evolution for nurturing current customers. Evangelism in the form of writing product reviews, posting about products on social media, and more can help drive more new leads for your marketing funnel. Having an external recommendation not connected to a brand can strongly influence prospects. Marketers can work to develop their communities to better support advocates, ask them to participate in case studies, or engage them around consumer-generated content on social media.